FAQ
Oftentimes, many people have the same questions when they call or email us, so here are the answers. If you have additional questions, please do not hesitate to contact us. We are happy to answer and help you move forward and meet your needs.
I offer a free 30-minute consultation for anyone who would like to explore therapy before booking a full session. This is a space for you to ask any questions, share what’s bringing you to therapy, and get a sense of whether we’re a good fit to work together. If it feels right for both of us, we can move forward by setting up your profile and booking your first session.
Every therapy journey is unique — just like you. There’s no one-size-fits-all approach, and I tailor our work together to reflect your individual needs, experiences, and goals. In our first session, we’ll begin building a strong therapeutic relationship. I may ask questions to better understand different areas of your life, and I encourage you to ask me anything you’re curious about. If there’s ever a topic you’re not ready to talk about, just let me know — we can skip it and return to it later if and when you feel comfortable.
Getting Ready for Your First Session
Following your consultation, here are a few things to complete before we meet:
- Complete your intake form: An intake form will be sent to your email to be completed before your first session. This gives you the opportunity to review so you can agree to the terms that way we can make the most of our time together.
- Complete your intake form: For convenience we offer an Autopay program via payment by credit card so we can securely add it to your account for future sessions.
- Running late or having trouble finding us? No need to worry. Just send a quick email to let me know.
- Take a deep breath: Our first session is what I like to call the “getting to know you” session. There’s no pressure to dive into anything heavy right away — we’ll take it at your pace and start building a foundation together.
Yes, all therapy sessions and consultations are confidential, secure, and encrypted using HIPAA-compliant software to ensure your privacy is fully protected.
While confidentiality is a fundamental part of the therapeutic relationship, there are specific situations where a psychotherapist is legally required to break confidentiality to ensure safety. These exceptions include:
1. When there is a risk of harm to yourself or others
2. When there is suspected harm or risk to a vulnerable person (e.g., a child, elderly, individual, or someone with a disability)
3. When records or subpoena testimony are legally compelled by a court order
Important Note: If confidentiality must be breached, your therapist will make every effort to inform you and provide support throughout the process.
If you need to cancel or re-schedule your session at least 24 hours notice is required. Any cancellations made within the 24 hour window will incur a cancellation fee which is the full cost of the session. This also applies to no-shows. (A 'no-show' is defined as either failing to attend a scheduled session or arriving more than 15 minutes late without prior notice.) In either case, the session will be considered missed and the cancellation fee applies.
While OHIP does not cover psychotherapy, many private insurers do. We recommend checking your policy for coverage under “Psychotherapy” or “Registered Psychotherapist” to see if you are eligible for reimbursement.
Currently, we do not offer direct billing. Following payment you will receive a receipt after the session is paid for that can be submitted to your insurance provider for reimbursement.
Payment is securely processed through the platform using your credit card. Following onboarding once your credit card has been added, secure payments will be processed at the end of each session. Your information will be stored securely for future appointments. Payment can also be made by e-transfer.
If cash is preferred, clients are required to provide exact cash payment for services due at the end of the session. Please be aware, exact change will not be available, and any difference will be added as a credit to your account for future use.
A Psychotherapist primarily uses talk therapy to support clients with mental health challenges. They do not diagnose conditions or prescribe medication.
A Psychologist also provides therapy and holds a doctoral degree in psychology (Ph.D. or Psy.D.). They can assess and diagnose mental health conditions but cannot prescribe medication.
A Psychiatrist is a medical doctor who specializes in mental health. They can diagnose and treat mental health disorders and are the only provider among the three who can prescribe medication when needed.